Skip to main content

Special promotion

FREE shipping on $75+ orders. All sales final.  See details

Passport Rewards Member Exclusive – EARN 2X POINTS SITEWIDE

Questions about TOMS®

If you have questions, you have come to the right place!

  • Top Questions

    1. Where's my stuff?

      Enter your tracking number below to track your package.

    2. Can I return an item purchased from

      We do not accept returns or exchanges of products purchased from All products on this website are final sale and nonrefundable.

      For defective products, please see "My shoes/eyewear are defective. What should I do?"

    3. Does TOMS still give if I purchase a product from this website?

      Yes! Please see our "Giving In the U.S." for more information on our giving.

    4. How much does shipping and handling cost?

      Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check the website for current shipping rates and/or any promotions we may be offering.

      TOMS® reserves the right to change its shipping policies at any time.

  • Ordering on

    1. What Forms of Payment does accept?

      We accept Visa, MasterCard, American Express, Discover, PayPal, Gift Cards and store credit. We do not accept checks or cash at this time. Please note that if you pay with a Gift Card or store credit, you can pay for the balance of your purchase with a credit card or PayPal.

      • Visa
      • MasterCard
      • Amex
      • Discover
      • PayPal
    2. I received an error message when trying to check out. What does this mean?

      Please verify that the billing information you have entered is the same as the information that your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.

    3. Why are these products priced so low?

      Don't worry - there is nothing wrong with the items on our surprise sale site! We're continuing to grow our Movement by selling some older seasonal styles through this official TOMS® sales site. One for One® on all our old favorites!

    4. Are these products authentic?

      Yes, these are authentic TOMS® products. We are offering special pricing on this website to our loyal customers.

    5. Why do I have to sign in to get to this website? is an exclusive website run by TOMS® and offers limited-time pricing. Because of this, it is only open to our loyal customers who choose to sign up with us.

    6. How do I know if my order was placed successfully?

      After your order is submitted, you will be directed to an order confirmation page with your order number. If you've reached this page, we've received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment.

    7. How do I redeem my Gift Card?

      Redeeming your Gift Card is easy! Simply enter the 16-digit code (exactly as shown - including the dashes) in the box labeled "TOMS Gift Card" at Step 2 of checkout, then hit "Apply" before submitting your order. If redeemed properly, you will see the discount reflected in the total on the right side hand of your screen.

      Please see our Terms of Sale for more information on Gift Cards.

  • Returns

    1. What is your return policy?

      We do not accept returns or exchanges of products purchased from this website. All products on this website are final sale and nonrefundable.

      For defective products, please see "My shoes/eyewear are defective. What should I do?"

    2. Do you offer exchanges?

      We do not offer returns or exchanges for products purchased on this website.

    3. Do Gift Cards have any restrictions?

      Yes, our Gift Cards have some restrictions, including:

      • You may not use coupons and other discounts or promotions to purchase Gift Cards;
      • Gift Cards cannot be used to purchase other Gift Cards;
      • Gift Cards are FINAL SALE and not eligible for return; and
      • Gift Cards may only be applicable to purchase certain products or services on our website, or they may exclude the purchase of certain products or services. Please see any applicable restrictions noted on your Gift Card or the applicable product(s) or promotion(s) for further details.

      Please see our Terms of Sale for more information on Gift Cards, including details and restrictions.

    4. What if I lose my Gift Card?

      Please treat your Gift Card like cash. Unfortunately, we are not responsible if your Gift Card is lost, stolen or if anything else happens to it. Also, Gift Cards do not expire.

      Please see our Terms of Sale for more information on Gift Cards.

    5. What if I lose my store credit? store credit is stored in your account, so you won't lose it! If you have store credit, it will automatically apply towards your next purchase. Store Credit does not expire and we do not charge any additional fees in connection with your use of your store credit. Please see our Terms of Sale for more information on store credit, including details and restrictions.

    6. Can I transfer my store credit to someone else?

      Sorry, store credit is non-transferable and is for your use only. Please see our Terms of Sale for more information on store credit, including details and restrictions.


    1. Does TOMS® ship to P.O. Boxes or Military APO/FPO addresses?

      Unfortunately, we can only ship to P.O. Boxes with UPS Economy via SurePost. Please note: All orders containing 4 or more items will automatically be upgraded to UPS Standard shipping which does not allow for shipping to P.O. Boxes. However, we do ship to Military APO/FPO addresses.

    2. How much does shipping and handling cost?

      Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check for current shipping rates and/or any promotions we may be offering. TOMS® reserves the right to change its shipping policies at any time.

      The shipping methods offered during checkout will differ based on your shipping address and number of items being ordered.

      Shipping Method Estimated Delivery Time Cost Delivery Days Carrier
      UPS Economy via SurePost 3-6 business days $5.99 Mon - Sat UPS SurePost (via USPS)
      UPS Ground 2-5 business days $6.99 Mon - Fri UPS
      UPS Expedited 2-3 business days $14.99 Mon - Fri UPS
      UPS Overnight 1-2 business days $24.99 Mon - Fri UPS


    3. Where does this website ship?

      This website only ships within the United States. does not ship to international addresses.

  • Product and Sizing Questions

    1. What size should I order?

      TOMS® Shoes run true to size and are available in medium width only. We recommend ordering the size you normally wear in a casual or dress shoe. If you're typically in-between shoe sizes, we recommend going with the smaller one since TOMS® will stretch slightly as they're broken in.

    2. Will my TOMS® Shoes stretch?

      Your TOMS® Shoes will most likely stretch slightly with use. They should fit snugly out of the box with your toes touching the end. After a few hours of wearing, they will likely stretch slightly to conform to your feet. If you are unsure whether or not they will fit, please try your TOMS® on a carpeted surface to see how they stretch as we do not accept returns on shoes that show any wear or use.

    3. How do I wash my TOMS® Shoes?

      We highly recommend hand washing TOMS® Shoes in cold water with a gentle detergent and letting them air dry. We do not recommend putting TOMS® Shoes in the dryer under any circumstances. Please note that fading can be expected (especially from sun exposure) and does not compromise the durability of the shoe.

    4. How do I care for my TOMS® eyewear?

      Your eyewear comes with a TOMS® Flag lens cloth for cleaning; using it will preserve the quality of the lenses. Hand wash and air-dry the cloth regularly. To avoid damage, do not clean your glasses with paper towels or clothing, which can leave scratches. Avoid using household detergents or soaps.

      Please store your TOMS® eyewear in its protective case to help minimize accidental mishandling.

    5. What type of leather does TOMS® use for its insoles?

      Our leather insoles are made of pig suede. Please note that certain styles do not use leather insoles, but instead utilize insoles made of microfiber, hemp, canvas, faux shearling or other materials.

    6. How do sizes compare between US, UK and EU?

      Men's Sizing Chart
      in US/CA cm UK EU

      Use this chart to convert your foot measurement to your shoe size.

      Women's Sizing Chart
      in US/CA cm UK EU

      Use this chart to convert your foot measurement to your shoe size.

      Tiny TOMS® Sizing Chart

      Children's feet grow quickly; measure your child's feet with a printable TOMS Size Chart.

      in US/CA cm UK EU Age*

      Use this chart to convert your foot measurement to your shoe size.
      *Age is approximate

      Youth Sizing Chart

      Children's feet grow quickly; measure your child's feet with a printable TOMS Size Chart.

      in US/CA cm UK EU Age*

      Use this chart to convert your foot measurement to your shoe size.
      *Age is approximate

    7. What is the sizing for apparel?


      Take one of your favorite t-shirts, lay it flat and then measure the width and length. For width, make sure you measure across the chest. Refer to the apparel sizing chart below for more information on sizes.

      Women's scoop neck
        XS S M
      Chest 15.25 16.25 17.25
      Length 24.5 25.5 26.5
      Women's basic fit
        XS S M
      Chest 16.25 17.25 18.25
      Length 24.6 25.6 26.6
      Women's v-neck
        XS S M
      Chest 14.25 15.25 16.25
      Length 24.25 25.5 26.5
      Women's crew neck sweatshirt
        XS S M
      Chest 17.5 18.5 19.5
      Length 26 26.5 27
      Women's hoodie zip up
        XS S M
      Chest 16 17 18
      Length 25.75 25.75 25.75
      Women's ballet pullover
        XS S M
      Chest 19 20.5 22
      Center Front 16 17 18
      Body Length      
      Sleeve Length 24.25 25.5 26.5
      Men's crew neck
        S M L
      Chest 19 20 21
      Length 26.5 27.5 28.5
      Men's crew neck sweatshirt
        XS S M
      Chest 18.5 19.5 20.5
      Length 28.5 29 29.5
      Men's hoodie zip up
        XS S M
      Chest 18.75 19.75 20.75
      Length 28.5 28.5 28.5
      Unisex tanktop
        XS S M
      Chest 15 16 17
      Length 27 28 29
    8. How do men's shoe sizes compare to women's?

      When converting to men's shoe sizes from women's, we suggest you go down 1.5 sizes. For example, a women's shoe size 8.5 is roughly equivalent to a men's shoe size 7. Keep in mind that men's shoes run slightly wider than women's shoes.

    9. How do youth shoe sizes compare to women's?

      When converting from women's shoe sizes to youth, we suggest you go down two sizes. For example, women's shoe size 5 is similar in fit to a youth 3. Also you can reference the youth sizing chart above for centimeter conversions.

    10. Where are TOMS® Shoes manufactured?

      TOMS® Shoes are manufactured in various countries, including China, Ethiopia, India and Kenya. Since 2015, TOMS has produced over 1/3 of Giving Shoes through local manufacturing.

    11. Where is TOMS® eyewear manufactured?

      TOMS® eyewear is manufactured in China and Italy.

    12. How does TOMS® work with its manufacturers to adhere to human rights standards?

      Corporate responsibility is very important to us at TOMS®. To help our manufacturers adhere to human rights standards, we've developed a comprehensive Supplier Code of Conduct and work through our internal team and respected third parties to meet such standards. For more information on our comprehensive program, please visit our Corporate Responsibility page.

  • & Official TOMS® Retailers

    1. Is this website part of TOMS®?

      Yes, this surprise sale site is an official website of TOMS®! Don't see anything you like? - Visit us at to see a broad array of products that we carry.

    2. Where can I find a retailer that carries TOMS®?

      Visit our Store Locator to find one of our amazing retailers.

  • General TOMS® Questions

    1. How was TOMS® started?

      TOMS® was founded in 2006 by Blake Mycoskie, who was inspired by a trip to Argentina where he saw extreme poverty and health conditions, as well as children walking without shoes. TOMS® was founded on a simple premise: With every pair purchased, TOMS® gives a pair of new shoes to a child in need. One for One®. To learn more, visit our Company Overview.

    2. Is TOMS® a non-profit organization?

      TOMS® is a for-profit company with giving at its core. With our One for One® mission, TOMS® transforms our customers into benefactors, which allows us to grow truly sustainable giving efforts rather than depending on fundraising for support. This model has enabled us to give more shoes at a rapid rate and created thousands of customer-philanthropists along the way.

    3. Who is TOM?

      There is no "Tom." Our name comes from the abbreviation of "Shoes for Tomorrow". The original idea was for every pair purchased today a new pair of shoes will be given tomorrow. This is how the One for One® Movement was born.

    4. How does TOMS® give the matched pairs?

      With every pair you purchase, TOMS® will give a pair of new shoes to a child in need. One for One®. Using the purchasing power of individuals to benefit the greater good is what we're all about.

      To learn more on how and where we give, visit our One for One® section.

    5. Is TOMS® partnering with Skechers to make BOBS?

      No, TOMS® is not partnering with Skechers on BOBS or any other product. TOMS® prides itself in responsibly fulfilling the promise of One for One® on the giving side, delivering quality product, and having a passionate and supportive community. We hope to inspire other companies and individuals to incorporate giving in to their businesses, although we encourage them to do so responsibly ... and creatively.

    6. I found TOMS® products for sale on an auction website. Are they authentic?

      TOMS® does not sell directly on any auction website. Any items purchased from an auction site are purchased at your own risk. Auction websites do not guarantee the authenticity of the products sold on their sites. For this reason, there may be counterfeit goods available through auction sites, despite language that the item is genuine or authentic.

    7. My TOMS® shoes/eyewear are defective. What should I do?

      If the TOMS® shoes, eyewear or bags you purchased from a TOMS website or TOMS retail store are damaged or otherwise show material or manufacturing defects, please contact Customer Service via telephone or email.

  • Get Involved

    If you want to get involved with TOMS®, please see here!

  • Contact Us

    We here at TOMS® like to talk to our customers!

    Our goal is to provide you with an enjoyable, memorable experience while shopping with TOMS®. We've got an exceptionally savvy, energetic customer service team ready to get you all the answers you're looking for. Please use one of the methods on our Contact Us page to get in touch!


    1. Why are you giving in the U.S. now?

      TOMS® has been giving in the U.S. on a small scale since 2008. We've spent the last few years testing and adapting our U.S. giving so we could responsibly launch a sustainable, large-scale giving effort. With so much need in our own backyard, we knew we could to help in a big way. While TOMS® has been giving shoes in the U.S. on a small scale since 2008, we've spent the last few years testing and adapting our U.S. Giving so we could support large-scale giving efforts. We look forward to continuing to build long-term partnerships in areas of need.

    2. Do you really give?

      Absolutely. With our community's support, we have helped give over 70 million pairs of new shoes, helped restore sight to more than 445,000 people, helped provide 400,000 weeks of safe water, helped support safe birth services for over 70,000 mothers, and helped serve more than 44,000 youth through bully prevention and response programs. It has been an incredible journey.

      We have a Giving Team of 20+ individuals (and a Chief Giving Officer) dedicated to every aspect of giving; including strategic planning, logistical support, program development, impact measurement and communications. They bring a world of know-how, with significant experience in public health, social entrepreneurship and at NGOs. The TOMS® Giving Team works with over 100 organizations (our "Giving Partners") to integrate TOMS® Shoes and sight services into existing programs and community development goals. With the help of our Giving Partners, TOMS® Shoes are given in over 70 countries, and TOMS® supports sight giving in 13 countries. In 2014, TOMS Roasting Co. launched with the mission to provide safe water to developing communities with the purchase of premium coffee. Learn more about TOMS® Giving here.

    3. How do you decide where to give in the United States?

      It is a careful process, and one TOMS® takes seriously. We go through an extensive vetting process to determine what organizations we partner with in the United States (and across the globe). Once approved, we get to know our partners, and our partners get to know us. Together we work to understand where TOMS®'s support is most needed, how it will integrate into the other programs our partner is running and the impact TOMS® Shoes or sight services will have on children and communities. Once a plan for responsible, impactful giving is established, we begin to give.

    4. How are TOMS® Shoes given to children in the United States?

      TOMS® provides new shoes to children in need in over 35 states in the United States through a network of Giving Partners (organizations working locally in communities in need). Each Giving Partner integrates new shoes or TOMS®-supported sight services into the work they are already doing in their community. Shoes complement sports, nutrition, after-school and community development programs. TOMS® Sight Giving is incorporated into services provided to schools in the U.S.

    5. What organizations does TOMS® work with in the United States?

      In the U.S. we are proud to give with various organizations, which currently include:

      • Save the Children
      • National Relief Charities
      • Feed The Children
      • World Vision
      • ChildFund International
      • Helen Keller International

      TOMS® strives to establish long-term giving partnerships with each organization so new shoes can be provided to children as they grow. Some Giving Partners provide new TOMS® Shoes to the same communities as often as every six months.

      Click here to learn more about TOMS® Giving.

    6. How does TOMS® determine need in the United States?

      We work closely with our Giving Partners to identify communities that would benefit from TOMS®'s support. In the U.S. we often serve schools with high percentages of children that qualify for the National School Lunch Program or the McKinney-Vento Homeless Education Assistance Act. Some of our partners work on a small scale, partnering with teachers and community leaders that can reach specific children whose families are struggling to meet basic needs. Other partners identify large communities with high rates of poverty and limited access to goods, like Native American reservations and some rural communities throughout the country.

    7. Where are you giving in the United States?

      TOMS® Shoes will be given in over 35 states in the U.S., while TOMS® supported sight services are provided in three states currently. Our Giving Partners reach both rural and urban locations with new shoes and prescription glasses.

    8. How many shoes are you giving in the United States?

      As of 2017, TOMS® has given over 1.25 million pairs of new shoes to children in the United States. TOMS® Shoes reach children in over 35 states through our Giving Partners.

    9. What kind of shoes does TOMS® give in the United States?

      TOMS® provides three styles of Giving Shoes in the United States: the Sports Shoe, Winter Boot and Canvas Classic. The type of shoe given is determined by the area our Giving Partners are giving in, and the program the shoes support. Click here to learn more about the shoes we give.

    10. What kind of sight services do you provide in the United States?

      TOMS® partners with Helen Keller International's domestic ChildSight® program to provide brand new prescription glasses to schoolchildren in the U.S. Children are able to pick out their own frames from a trendy selection. They receive their new glasses with the appropriate prescription lenses approximately one to two weeks after selection.

    11. If I buy TOMS® products in the United States, will TOMS® give my shoes or sight services in the United States?

      That is a good question, and one we get a lot. If a TOMS® product is purchased in the U.S. (or anywhere else), it doesn't guarantee that shoes or sight will be given in that location. TOMS® Giving is directed by the TOMS® Giving Team and our Giving Partners. Together, we assess the global need for shoes or sight services and impact TOMS® support can have on a child or community.

    12. How can I get involved?

      Thank you for your interest in getting involved! We have a lot of ways for you to join the TOMS® movement. You can:

      • Start Something That Matters in your community. See the awesome projects some of the TOMS® community is working on. Click here.
      • Learn more about our Giving by clicking here.
    13. Can I get TOMS® Shoes or sight services for the population I serve?

      We really appreciate your interest in giving to the community you are working with. All of TOMS® Giving is done through our Giving Partners. Before becoming a Giving Partner, each organization completes an extensive application process. We are not currently accepting or reviewing new applications. If you have any additional inquiries, please email us at

  • TOMS® Passport Rewards FAQS

    1. What is the TOMS® Passport Rewards Program?

      The TOMS® Passport Rewards Program (Passport Program) is a free loyalty program that rewards you for shopping at or TOMS® Once you sign up, you get points for certain activities, such as shopping, clicking on emails, and following TOMS® on social media. You get great benefits immediately after joining, including coupons, exclusive sweepstakes, early access to sales and more. Earn 350 points and get even more exciting benefits, including free shipping for a year.

      You can redeem points for exclusive rewards like TOMS® Canvas Classic shoes and coupon codes.

      Unfortunately at this time, the TOMS® Passport Rewards Program is available only in the U.S.

    2. Do I need a TOMS® account in order to sign up for TOMS® Passport Rewards?

      Yes, all members of TOMS® Passport Rewards Program must also have a valid account. If you do not have an account, sign up now.

    3. Are there different Member levels?

      Yes, there are three (3) levels within the Passport Program: Bronze, Silver and Gold.

    4. What are the benefits of each Member level?

      All members enjoy benefits like coupons, birthday gifts, early access to sales and more. Gold members also get free shipping.

      The Passport Program sends emails about up-coming sales and promotions. If you do not opt in to TOMS® emails, you will not receive these notifications. There is an email sign-up at the bottom of every page on

      Visual person? We understand. Check out the chart below for a breakdown of membership benefits.

      In the TOMS® Passport Rewards program,
      there are three levels of membership.

      *FREE SHIPPING DISCLAIMER:Free shipping valid only for Gold members in the TOMS® Passport Rewards program for one year. Offer does not apply to gift cards. This offer is only valid on orders shipped to the continental United States with UPS Economy via SurePost only to one shipping address. Choosing any shipping method other than UPS Economy via SurePost may result in normal shipping and handling charges. Offers not valid on shipments to Alaska, Hawaii, international shipments or other shipments outside the continental United States. No promotional code is necessary. You must be logged in to your TOMS® Passport Rewards account; offer will automatically be reflected in your shopping bag. Offer not valid on previously purchased merchandise. TOMS® Shoes, LLC reserves the right to extend, modify, or discontinue this offer at any time.

    5. How do I move from one level to the next?

      When you sign up for the Passport Program, you’re automatically Bronze status. If you earn 125 points during the 12-month period after you enroll, you will move up to Silver status. If you earn 350 points during the 12-month period after you enroll, you will move up to Gold status. However, if you have not earned 350 points within that period, in order to move to Gold status, you will need to earn 350 points over the next 12-month period (i.e., points do not carry forward from one 12-month period to the next and, if Silver or Gold status is not achieved, “qualifying” points are reset to zero on each anniversary date of when you signed up for the Passport Program or when your membership level is re-set to Bronze status as described below).

      Once you’ve reached Gold status, you have 12 months from the date you reach Gold status to earn 350 additional points in order to maintain that status level. If you do not earn 350 points during that 12-month period, your status level will be re-set to Bronze and you will no longer have access to exclusive benefits, including free shipping. But, don’t worry, you will be able to move up to Silver or Gold status if you earn 125-350 points within the following 12-month period or any subsequent 12-month period after that, as described above. Bronze status can never lose their status level.

    6. How do I earn points?

      In the Passport Program, you are rewarded for shopping. Bronze will earn one point per $1, Silver will earn 1.25 points per $1 and Gold will earn 1.5 points per $1 spent on and While this applies to almost all purchases on and, please note that shipping, taxes and some sale merchandise are excluded from this promotion. Also, gift cards are also a special situation; buying the gift card doesn’t earn you points, but you will earn points if you use a gift card as your payment method.

      There are other ways to earn points, including through social media activities and promotions (Social Media Qualified Activities). Just make sure you are logged in and your TOMS® Passport Rewards account is connected to your social accounts so you can get credit.

      A full list of non-purchase Social Media Qualified Activity – and the number of points you will earn for each – will be featured on the TOMS® Passport Dashboard. There may be limitations placed on how often and/or how many total points you can earn by completing any Qualified Activity, and any such limitations will be stated on the TOMS® Passport Dashboard.

      While we’re happy to have you share our content, we also know no one enjoys spam. Make sure you’re not violating any of the terms and conditions of any social media platform. In the event TOMS® determines, in its sole discretion, that you are abusing these Social Media Qualified Activities, your account may be terminated and any points earned will be forfeited.

    7. How can I connect or (disconnect) my TOMS® Passport Rewards account to my social media accounts?

      Head over to your TOMS® Passport Dashboard and connect to all available social media accounts for points!

      If for some reason you want to disconnect your social media accounts, simply click the "Disconnect" link within your TOMS® Passport Dashboard.

      Please note that if you disconnect your social media account(s) from the Passport Program in the same month you connected them, the points you received for connecting your social media accounts will be deducted from your TOMS® Passport Rewards account. You can only connect and disconnect your social media account(s) from the Passport Program one (1) time per calendar month.

    8. I've already connected my social media accounts. How do I start earning points?

      Now that you've successfully synced your social media accounts and your TOMS® Passport Rewards account, you can start earning points for following us, sharing our posts and more. A full list of Social Media Qualified Activities is available on your TOMS® Passport Dashboard.

    9. Twitter: How do I get points for Twitter activities?

      Connect your Twitter account in the Social Media Qualified Activities. You will get points for following us and retweeting us in the future. You will NOT earn points for retweeting a status that was published prior to the date you signed up for the Passport Program. We do not award points for @mentions, but feel free to say hi anyway!

      There are limits to how often and/or how many total points you can earn by tweeting/retweeting, so please check your TOMS® Passport Dashboard for all the details.

    10. Facebook: How come I can't get points for Liking TOMS®?

      Unfortunately we do not offer points for "liking" TOMS® on Facebook at this time.

    11. Can I earn points for all TOMS® Passport Rewards activities on my mobile or tablet browser?

      Yes, you can earn points on a mobile device but you will need to disable private browsing. Check your browser settings on your mobile device to ensure it will accept cookies.

    12. Do I have to be logged in to TOMS® Passport Rewards to receive points for my online purchases?


    13. I bought a bunch of cool items on before signing up for the Passport Program! Can I get points for past purchases?

      No, points are only issued for purchases once a member is enrolled in the Passport Program.

    14. Are points awarded based on the original price or discounted price?

      Points awarded are based on the price you paid for a product, but less taxes, shipping and handling charges and any other fees.

      Gift cards also have their own set of rules. Buying the gift card doesn’t earn you points, but you will earn points if you use a gift card as your payment method.

    15. Do I get points for TOMS® in-store purchases or purchases at TOMS® retail partners?

      Sorry, at this time, the TOMS® Passport Rewards Program is not awarding points for TOMS® in-store purchases or purchases made at TOMS® retail partners. Please check back for updates!

    16. How come my number of points and TOMS® Passport Rewards member level haven't updated on the account drop down?

      Please allow up to 24 hours for the account drop down to update.

    17. When I make a purchase, why do I see “Pending Points” on my dashboard?

      When you make a purchase, your order will appear on your dashboard showing “Pending Points.” This means you have not been awarded your points yet. You will be awarded your points when your order has shipped. If you return your purchase, your points will be deducted.

    18. What are my points to redeem?

      Your points to redeem are the number of points you have available to redeem for rewards. This number increases as you earn points and decreases with each reward you redeem.

      To review your available points to redeem, check out your TOMS® Passport Dashboard.

    19. Can I lose my points?

      Your points to redeem can expire.

      You may also lose points to redeem for returning item(s) that you received points for. If you choose to refund the original payment method, the points will be lost.

      To keep your points to redeem from expiring, you must make another purchase on or TOMS® within (12) months of your last purchase.

      TOMS® will send you notifications to remind you when your points are set to expire, but it is your responsibility to monitor your TOMS® Passport Rewards account and points status.

      We love free stuff too, but redeeming a reward coupon code for free product does not count as a purchase.

    20. What rewards can I get from the Passport Program?

      Rewards are constantly changing, so please check your TOMS® Passport Dashboard for the latest! Examples include TOMS® shoes, sunglasses, Giving rewards, discount codes for and exciting TOMS® Sweepstakes.

      Note that some of the rewards, prizes and sweepstakes will be subject to restrictions, so make sure to read the fine print.

    21. How do I redeem my points for a reward?

      Once you have enough points to redeem for a reward, visit your TOMS® Passport Dashboard, click the reward you would like to redeem, then follow the checkout instructions. You will receive a confirmation email when the transaction is complete.

      Choose wisely! If you redeem your points for a reward, your transaction cannot be reversed or refunded. Reward redemptions are final.

      Reward items will be provided on a first-come, first-serve basis and may be subject to availability, so once a reward item has sold out, it may no longer be available. Additional terms and conditions may apply to rewards. We will make sure to list them out on the TOMS® Passport Dashboard. Reward items will be provided "as is" with no warranty or guarantee, either express or implied, by TOMS®. All reward item details are at the sole discretion of TOMS®.

      You cannot transfer, substitute or redeem rewards for cash. TOMS® reserves the right to substitute a reward item of comparable or greater value, at its sole discretion. You are responsible for all federal, state and local taxes as well as any other costs or expenses associated with a reward item not specified herein or on Passport Program website as being provided. Rewards are considered taxable income and are subject to local, state and federal taxes. When the value of the reward items for which you have redeemed points reaches USD $600 or more in a calendar year, a 1099 tax form will be generated and mailed to you for tax reporting purposes. TOMS® recommends that you keep all account statements sent to you when you redeem points for reward items for your record keeping purposes.

      Reward items will be sent to the mailing address provided at checkout or the email address provided in your TOMS® Passport Rewards account, as applicable. Please note that you may be charged shipping and handling fees as noted on or the Passport Program website (during checkout) for any reward items mailed to you, unless a shipping promotion applies (if any). You are responsible for updating your registration information. No reward items will be shipped to destinations outside the United States. Rewards that can be delivered electronically will be delivered in approximately 48 hours from the date the redemption is fully processed. The Rewards Released Parties (as defined below) shall not be liable for any damages, losses or delays in connection with any shipments.

      Reward coupon codes will be reflected in your TOMS® Passport Rewards account on the Passport Program website and also issued via email to the email address in your TOMS® Passport Rewards account. If a reward coupon code expires, the expiration date will be clearly disclosed and reward coupon code must be used by such expiration date or it will be void. Please follow the instructions provided along with the reward coupon code for your specific redemption instructions. Reward coupon codes will generally automatically be issued within 24 hours after your rewards redemption. Multiple reward coupon codes cannot be combined in a single order. Reward coupon codes are not redeemable towards purchases of gift cards (electronic or physical). The reward coupon code will be applied to the qualifying purchase subtotal, after all discounts have been applied but before applicable taxes, shipping and handling charges.

      Reward coupon codes may only be redeemed by the Passport Program member to whom the reward coupon code was issued. Reward coupon codes are not redeemable for cash. Reward coupon codes cannot be applied to previous purchases. Reward coupon codes may not be combined with any other discounts, promotions or offers, except for any shipping promotions available on (if any).

      If you choose to redeem your points to help TOMS® support one of its various charitable partners or causes being supported, your redemption will not be tax deductible to you. Decisions with respect to how points will be used to support such partners or causes will be determined by TOMS® in its sole and absolute discretion.

      Gift Cards and discounts given as rewards are subject to terms and conditions specified thereon and in our Terms of Sale, including, but not limited to, any expiration dates. Experiential rewards are subject to additional terms to be provided by TOMS®.

      Rewards such as coupon codes for products or discounts need to be redeemed through using the rewards coupon code that was emailed to you and is also available in your TOMS® Passport Dashboard. For all other rewards, further instructions will be provided once the reward is redeemed. In the event we need to provide you with further instructions, you will receive a separate email from TOMS®.

    22. If I select to redeem points to help TOMS® support a charitable reward, is the value of those points tax deductible to me?

      No, the value is not tax deductible to you.

    23. How many rewards can I redeem at once?

      You may redeem rewards one at a time, and they cannot be combined with any other offers, discounts or promotions, except for any shipping promotions available on (if any).

    24. Do any rewards I've redeemed have expiration dates?

      Yes, some rewards may expire. Be sure to check the details when selecting your reward for all additional info.

    25. Can I redeem a TOMS® Passport Rewards coupon code that is already discounted or subject to another promotion or offer?

      No, you may not combine a TOMS® Passport Rewards coupon code with any other promotion, offer or discount, except for any shipping promotions available on (if any). In other words, reward coupon codes can only be redeemed on full-price items.

    26. Will I pay for shipping when I redeem my TOMS® Passport Rewards coupon code on

      Your coupon code doesn’t affect whether or not you pay for shipping. If you have Gold status, or if there’s a site-wide promotion on shipping, you will still get free shipping regardless of coupon code. Otherwise, yes, you are responsible for paying for shipping.

    27. Can I transfer my points or rewards to another member?

      No, you cannot transfer or sell points or redeemed rewards to anyone else. Anyone suspected of this will forfeit acquired points and risk possible suspension or termination of your rewards and/or TOMS® Passport Rewards account.

    28. Why should I join the TOMS® marketing email list?

      Program participants will be sent emails about up-coming sales and promotions but only if you’re opted in for TOMS® Marketing emails. Otherwise, you probably won’t hear about these sales, and you’re not going to want to miss out on these.

      There is an email sign-up at the bottom of every page on

    29. How do I unsubscribe from TOMS® emails?

      To unsubscribe from TOMS® emails, click the "unsubscribe" link at the top or bottom of any email or reply to the email with "UNSUBSCRIBE" in the subject line.

    30. Why didn’t I get points for subscribing to TOMS® marketing emails?

      We don’t award points anymore for opting in for emails, only for clicking.

    31. I don't want to be a part of the TOMS® Passport Rewards Program any longer – how can I cancel my membership?

      We're sorry to see you leave, but if you no longer want to be a part of the TOMS® Passport Rewards Program, please call or chat our Customer Support team at 800-975-8667, Mon-Fri 8am-5pm PST and they can assist you.

California Consumer Privacy Act Notice

Visit the TOMS Privacy Policy for details regarding the categories of personal information collected through this website and the business and commercial purpose(s) for which the information will be used.

I just helped a person in need by purchasing from TOMS. Join the movement.