All members enjoy benefits like coupons, birthday gifts, early access to TOMS.com sales and more. Gold members also get free shipping.
The Passport Program sends emails about up-coming sales and promotions. If you do not opt in to TOMS® emails, you will not receive these notifications. There is an email sign-up at the bottom of every page on TOMS.com.
Visual person? We understand. Check out the chart below for a breakdown of membership benefits.
In the TOMS® Passport Rewards program,
there are three levels of membership.
*FREE SHIPPING DISCLAIMER:Free shipping valid only for Gold members in the TOMS® Passport Rewards program for one year. Offer does not apply to gift cards. This offer is only valid on orders shipped to the continental United States with UPS Economy via SurePost only to one shipping address. Choosing any shipping method other than UPS Economy via SurePost may result in normal shipping and handling charges. Offers not valid on shipments to Alaska, Hawaii, international shipments or other shipments outside the continental United States. No promotional code is necessary. You must be logged in to your TOMS® Passport Rewards account; offer will automatically be reflected in your shopping bag. Offer not valid on previously purchased merchandise. TOMS® Shoes, LLC reserves the right to extend, modify, or discontinue this offer at any time.
How do I move from one level to the next?
When you sign up for the Passport Program, you’re automatically Bronze status. If you earn 125 points during the 12-month period after you enroll, you will move up to Silver status. If you earn 350 points during the 12-month period after you enroll, you will move up to Gold status. However, if you have not earned 350 points within that period, in order to move to Gold status, you will need to earn 350 points over the next 12-month period (i.e., points do not carry forward from one 12-month period to the next and, if Silver or Gold status is not achieved, “qualifying” points are reset to zero on each anniversary date of when you signed up for the Passport Program or when your membership level is re-set to Bronze status as described below).
Once you’ve reached Gold status, you have 12 months from the date you reach Gold status to earn 350 additional points in order to maintain that status level. If you do not earn 350 points during that 12-month period, your status level will be re-set to Bronze and you will no longer have access to exclusive benefits, including free shipping. But, don’t worry, you will be able to move up to Silver or Gold status if you earn 125-350 points within the following 12-month period or any subsequent 12-month period after that, as described above. Bronze status can never lose their status level.
How do I earn points?
In the Passport Program, you are rewarded for shopping. Bronze will earn one point per $1, Silver will earn 1.25 points per $1 and Gold will earn 1.5 points per $1 spent on TOMS.com and TOMSSurpriseSale.com. While this applies to almost all purchases on TOMS.com and TOMSSurpriseSale.com, please note that shipping, taxes and some sale merchandise are excluded from this promotion. Also, gift cards are also a special situation; buying the gift card doesn’t earn you points, but you will earn points if you use a gift card as your payment method.
There are other ways to earn points, including through social media activities and promotions (Social Media Qualified Activities). Just make sure you are logged in and your TOMS® Passport Rewards account is connected to your social accounts so you can get credit.
A full list of non-purchase Social Media Qualified Activity – and the number of points you will earn for each – will be featured on the TOMS® Passport Dashboard. There may be limitations placed on how often and/or how many total points you can earn by completing any Qualified Activity, and any such limitations will be stated on the TOMS® Passport Dashboard.
While we’re happy to have you share our content, we also know no one enjoys spam. Make sure you’re not violating any of the terms and conditions of any social media platform. In the event TOMS® determines, in its sole discretion, that you are abusing these Social Media Qualified Activities, your account may be terminated and any points earned will be forfeited.
How can I connect or (disconnect) my TOMS® Passport Rewards account to my social media accounts?
Head over to your TOMS® Passport Dashboard and connect to all available social media accounts for points!
If for some reason you want to disconnect your social media accounts, simply click the "Disconnect" link within your TOMS® Passport Dashboard.
Please note that if you disconnect your social media account(s) from the Passport Program in the same month you connected them, the points you received for connecting your social media accounts will be deducted from your TOMS® Passport Rewards account. You can only connect and disconnect your social media account(s) from the Passport Program one (1) time per calendar month.
I've already connected my social media accounts. How do I start earning points?
Now that you've successfully synced your social media accounts and your TOMS® Passport Rewards account, you can start earning points for following us, sharing our posts and more. A full list of Social Media Qualified Activities is available on your TOMS® Passport Dashboard.
Twitter: How do I get points for Twitter activities?
Connect your Twitter account in the Social Media Qualified Activities. You will get points for following us and retweeting us in the future. You will NOT earn points for retweeting a status that was published prior to the date you signed up for the Passport Program. We do not award points for @mentions, but feel free to say hi anyway!
There are limits to how often and/or how many total points you can earn by tweeting/retweeting, so please check your TOMS® Passport Dashboard for all the details.
Facebook: How come I can't get points for Liking TOMS®?
Unfortunately we do not offer points for "liking" TOMS® on Facebook at this time.
Can I earn points for all TOMS® Passport Rewards activities on my mobile or tablet browser?
Yes, you can earn points on a mobile device but you will need to disable private browsing. Check your browser settings on your mobile device to ensure it will accept cookies.
Do I have to be logged in to TOMS® Passport Rewards to receive points for my online purchases?
I bought a bunch of cool items on TOMS.com before signing up for the Passport Program! Can I get points for past purchases?
No, points are only issued for purchases once a member is enrolled in the Passport Program.
Are points awarded based on the original price or discounted price?
Points awarded are based on the price you paid for a product, but less taxes, shipping and handling charges and any other fees.
Gift cards also have their own set of rules. Buying the gift card doesn’t earn you points, but you will earn points if you use a gift card as your payment method.
Do I get points for TOMS® in-store purchases or purchases at TOMS® retail partners?
Sorry, at this time, the TOMS® Passport Rewards Program is not awarding points for TOMS® in-store purchases or purchases made at TOMS® retail partners. Please check back for updates!
How come my number of points and TOMS® Passport Rewards member level haven't updated on the account drop down?
Please allow up to 24 hours for the account drop down to update.
When I make a purchase, why do I see “Pending Points” on my dashboard?
When you make a purchase, your order will appear on your dashboard showing “Pending Points.” This means you have not been awarded your points yet. You will be awarded your points when your order has shipped. If you return your purchase, your points will be deducted.
What are my points to redeem?
Your points to redeem are the number of points you have available to redeem for rewards. This number increases as you earn points and decreases with each reward you redeem.
To review your available points to redeem, check out your TOMS® Passport Dashboard.
Can I lose my points?
Your points to redeem can expire.
You may also lose points to redeem for returning item(s) that you received points for. If you choose to refund the original payment method, the points will be lost.
To keep your points to redeem from expiring, you must make another purchase on TOMS.com or TOMS®SurpriseSale.com within (12) months of your last purchase.
TOMS® will send you notifications to remind you when your points are set to expire, but it is your responsibility to monitor your TOMS® Passport Rewards account and points status.
We love free stuff too, but redeeming a reward coupon code for free product does not count as a purchase.
What rewards can I get from the Passport Program?
Rewards are constantly changing, so please check your TOMS® Passport Dashboard for the latest! Examples include TOMS® shoes, sunglasses, Giving rewards, discount codes for TOMS.com and exciting TOMS® Sweepstakes.
Note that some of the rewards, prizes and sweepstakes will be subject to restrictions, so make sure to read the fine print.
How do I redeem my points for a reward?
Once you have enough points to redeem for a reward, visit your TOMS® Passport Dashboard, click the reward you would like to redeem, then follow the checkout instructions. You will receive a confirmation email when the transaction is complete.
Choose wisely! If you redeem your points for a reward, your transaction cannot be reversed or refunded. Reward redemptions are final.
Reward items will be provided on a first-come, first-serve basis and may be subject to availability, so once a reward item has sold out, it may no longer be available. Additional terms and conditions may apply to rewards. We will make sure to list them out on the TOMS® Passport Dashboard. Reward items will be provided "as is" with no warranty or guarantee, either express or implied, by TOMS®. All reward item details are at the sole discretion of TOMS®.
You cannot transfer, substitute or redeem rewards for cash. TOMS® reserves the right to substitute a reward item of comparable or greater value, at its sole discretion. You are responsible for all federal, state and local taxes as well as any other costs or expenses associated with a reward item not specified herein or on Passport Program website as being provided. Rewards are considered taxable income and are subject to local, state and federal taxes. When the value of the reward items for which you have redeemed points reaches USD $600 or more in a calendar year, a 1099 tax form will be generated and mailed to you for tax reporting purposes. TOMS® recommends that you keep all account statements sent to you when you redeem points for reward items for your record keeping purposes.
Reward items will be sent to the mailing address provided at checkout or the email address provided in your TOMS® Passport Rewards account, as applicable. Please note that you may be charged shipping and handling fees as noted on TOMS.com or the Passport Program website (during checkout) for any reward items mailed to you, unless a shipping promotion applies (if any). You are responsible for updating your registration information. No reward items will be shipped to destinations outside the United States. Rewards that can be delivered electronically will be delivered in approximately 48 hours from the date the redemption is fully processed. The Rewards Released Parties (as defined below) shall not be liable for any damages, losses or delays in connection with any shipments.
Reward coupon codes will be reflected in your TOMS® Passport Rewards account on the Passport Program website and also issued via email to the email address in your TOMS® Passport Rewards account. If a reward coupon code expires, the expiration date will be clearly disclosed and reward coupon code must be used by such expiration date or it will be void. Please follow the instructions provided along with the reward coupon code for your specific redemption instructions. Reward coupon codes will generally automatically be issued within 24 hours after your rewards redemption. Multiple reward coupon codes cannot be combined in a single order. Reward coupon codes are not redeemable towards purchases of gift cards (electronic or physical). The reward coupon code will be applied to the qualifying purchase subtotal, after all discounts have been applied but before applicable taxes, shipping and handling charges.
Reward coupon codes may only be redeemed by the Passport Program member to whom the reward coupon code was issued. Reward coupon codes are not redeemable for cash. Reward coupon codes cannot be applied to previous purchases. Reward coupon codes may not be combined with any other discounts, promotions or offers, except for any shipping promotions available on TOMS.com (if any).
If you choose to redeem your points to help TOMS® support one of its various charitable partners or causes being supported, your redemption will not be tax deductible to you. Decisions with respect to how points will be used to support such partners or causes will be determined by TOMS® in its sole and absolute discretion.
Gift Cards and discounts given as rewards are subject to terms and conditions specified thereon and in our Terms of Sale, including, but not limited to, any expiration dates. Experiential rewards are subject to additional terms to be provided by TOMS®.
Rewards such as coupon codes for products or discounts need to be redeemed through TOMS.com using the rewards coupon code that was emailed to you and is also available in your TOMS® Passport Dashboard. For all other rewards, further instructions will be provided once the reward is redeemed. In the event we need to provide you with further instructions, you will receive a separate email from TOMS®.
If I select to redeem points to help TOMS® support a charitable reward, is the value of those points tax deductible to me?
No, the value is not tax deductible to you.
How many rewards can I redeem at once?
You may redeem rewards one at a time, and they cannot be combined with any other offers, discounts or promotions, except for any shipping promotions available on TOMS.com (if any).
Do any rewards I've redeemed have expiration dates?
Yes, some rewards may expire. Be sure to check the details when selecting your reward for all additional info.
Can I redeem a TOMS® Passport Rewards coupon code that is already discounted or subject to another promotion or offer?
No, you may not combine a TOMS® Passport Rewards coupon code with any other promotion, offer or discount, except for any shipping promotions available on TOMS.com (if any). In other words, reward coupon codes can only be redeemed on full-price items.
Will I pay for shipping when I redeem my TOMS® Passport Rewards coupon code on TOMS.com?
Your coupon code doesn’t affect whether or not you pay for shipping. If you have Gold status, or if there’s a site-wide promotion on shipping, you will still get free shipping regardless of coupon code. Otherwise, yes, you are responsible for paying for shipping.
Can I transfer my points or rewards to another member?
No, you cannot transfer or sell points or redeemed rewards to anyone else. Anyone suspected of this will forfeit acquired points and risk possible suspension or termination of your rewards and/or TOMS® Passport Rewards account.
Why should I join the TOMS® marketing email list?
Program participants will be sent emails about up-coming sales and promotions but only if you’re opted in for TOMS® Marketing emails. Otherwise, you probably won’t hear about these sales, and you’re not going to want to miss out on these.
There is an email sign-up at the bottom of every page on TOMS.com.
How do I unsubscribe from TOMS® emails?
To unsubscribe from TOMS® emails, click the "unsubscribe" link at the top or bottom of any TOMS.com email or reply to the email with "UNSUBSCRIBE" in the subject line.
Why didn’t I get points for subscribing to TOMS® marketing emails?
We don’t award points anymore for opting in for emails, only for clicking.
I don't want to be a part of the TOMS® Passport Rewards Program any longer – how can I cancel my membership?
We're sorry to see you leave, but if you no longer want to be a part of the TOMS® Passport Rewards Program, please call or chat our Customer Support team at 800-975-8667, Mon-Fri 8am-5pm PST and they can assist you.